AltiGen Support

Count on Us for AltiGen Support

Affiliated Technology Solutions has a Technical Support Call Center to assist our customers with any AltiGen related issues.We offer support as part of our customer care contract or on an as-needed basis as per our free schedule.

Customer Support Program

  • Unlimited remote support per quarter
  • Priority support over non-contracted customers
  • Included support for AltiGen’s software assurance program
  • Scheduled quarterly remote connection to your AltiGen system to perform a preventative check
  • Discounted on-site labor rates based on ATS’s fee schedule
  • Discounted pricing on all AltiGen hardware and software licenses

AltiGen Support Programs

Software Assurance
  • The key advantage of AltiGen is in AltiGen’s powerful IP software engine
  • AltiGen is the leading provider of a software-only telephony platform
  • AltiGen’s software based system is required to take full advantage of those technologies – all while delivering new, advanced features and without the need for expensive hardware updates
  • With AltiGen’s software based system, new updates and improvements are constantly available
  • Because of its software, AltiGen will remain current and carry every new feature as any system sold today and in the future
  • Software Assurance makes your AltiGen investment future proof
  • Your AltiGen phone system will become brand new with each software update
  • Software Assurance is critical and a requirement to maintain the performance you expect
Telephone Disaster Recovery

Dial Tone Backup Service

Dial tone backup for premise AltiGen system : The basics of a telephone diaster recovery plan starts with the continuation of inbound business calls in the event of a failure of your dial tone service.

  • Automatically divert incoming calls from your carrier
  • Pre-define a disaster recovery phone number
  • Dial tone backup and overflow service

Customer Independent Hosted AltiGen Backup System

This program is our most comprehensive option offered short of purchasing your own 2nd AltiGen system. ATS sets up a dedicated hosted AltiGen telephone system in the ATS data center that allows for the identical configuration of all user extensions, VM boxes, routing, etc. as the main premise AltiGen system.

This option allows your company the ability to:

  • Log up to 10 physical users at one time via an AltiGen IP phone or soft phone over the Internet or through a smartphone application (iPhone or Droid)
  • Make and receive calls with customers from up to 24 simultaneous dial tone paths
  • Have this disaster system monitored 24/7 in the ATS data center

AltiGen licenses can be installed on or migrated to a virtual server on your premise or in the ATS data center

Contact us today for all AltiGen related support 

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