Does Your Business Have a Backup and Disaster Recovery Plan?

Most businesses need a Backup and Disaster Recovery plan.  Disasters like fire, flood, earthquake, and more can bring your systems to a halt. Systems including order processing, invoicing, emails, call center, and business phone are critical for daily operations. Without a Backup and Disaster Recovery plan, organizations that encounter a disaster run the risk of going out of business. Here are some tips for getting your Backup and Disaster Recovery plan in place. Consider Risk of Downtime Understanding your business risk in the event of a disaster–and related downtime, data loss and other factors–is a good place to start. Factor in loss of productivity from your employees. This can be quantified by calculating employee salaries, wages and overhead for every hour of downtime. You can also calculate loss of revenue if you are unable to process orders, have to disrupt manufacturing, or lose the ability to fulfill customer demand. Also, add in any long-term damage from loss of reputation if you were to suffer a long-term outage. These costs easily add up to impact your company’s bottom line in the case of a disaster recovery scenario. Build  Your Backup and Disaster Recovery Plan Not all data is mission critical. Some systems may be more critical than others to get your company back operationally. Determine which systems are most important to your daily operations. Decide how much risk you are willing to take in terms of hours, days or weeks of downtime. Systems that keep your employees productive and revenue flowing in your business may need to take priority. You may need redundant failover for phones, email and order processing...

The Benefits of Fixed-Price IT Managed Services

More and more, we hear of security breaches that are derailing business’s activities, whether such problems are malicious software (“malware”) designed to grab privacy information from an employee, a computer crash or even a natural disaster such as an earthquake. A data breach can put customers’ personal information in peril, thereby causing embarrassment and even costing steep fines. This is why it is important to hire a reputable IT managed service provider before you need one. Businesses rely on their IT systems to do day-to-day business, and most of the time, things go as they should. But what about when they don’t? Proactive IT Support is Worry Free Taking a proactive approach to IT assistance is key. Before you need one, find a reputable IT provider. With your IT provider, draw up a managed service agreement/service level agreement so you know what services they will take care of – remote and local backup, recovering lost and corrupted files, network security updates and even unforeseen computer repairs. Keeping systems up to date will help prevent downtime. Proactive IT support converts the unexpected costs of reactive problem-solving into the more stable, budget-friendly cost of preventive maintenance and support. With fixed-price IT support, there are no surprises that can play havoc with the company’s budget and productivity. Aligning Your IT Service Delivery Costs With Business Value By fixing IT Service costs with an IT Managed Service agreement,  your service provider has incentive to proactively ensure everything is working smoothly. Instead of billing by the hour related to problems, a fixed-priced arrangement covers most incidents. It is in the best interest of your...

Is Your Network the Weakest Link for Data Protection?

Data protection isn’t just about reliably backing up your application data and files. It is also important to be able to rapidly restore data in the event of data loss. In addition to natural disasters, cyberthreat and human error drive the need for a solid data protection plan and reliable network performance. There are many aspects to keeping your data protected and your Network in compliance. Here is a short list of considerations: Networking and Broadband Connectivity Having a fast, reliable network and broadband connectivity helps you gain access to your online backups for rapid recovery of your application data and files in the event of a data loss. Without a reliable network, your time to recover may go from hours to days. There are many affordable ways to avoid unnecessary downtime, including Multi Protocol Label Switching (MPLS) and Software Defined Networks (SDN) options for Wide Area Networking (WAN) and connecting to the Cloud. Without reliability your network may be the weakest link in your data protection plan. Network Security and Compliance Keeping your network security up to date is a critical component of your data protection plan.  Making sure all endpoints and servers are protected with Antivirus and Anti Malware threat detection with up-to-date threat definitions will help avoid loss of data due to cyberthreat.  Consider routine monitoring of your network to ensure your network is secure. Not only will this help prevent and detect any security breaches, monitoring your network will keep you in compliance with industry regulations including the Payment Card Industry Data Security Standard (PCI DSS), a standard for credit card processing. Employee Awareness of...

Business Continuity Planning: How Much Downtime Can You Afford?

Having a Business Continuity Plan is an important way to ensure your company can operate during and after a disaster. By assessing your business risk, you are able to protect your company and minimize downtime that may occur from unplanned business interruptions. Natural disasters including fire, earthquake, flooding and snowstorms can slow or halt operations. In addition, other threats including cyber attacks and data leaks can cause unplanned disruptions to your business. The impact of prolonged unplanned downtime can be reduced and or eliminated, but at what cost? Here are three things to consider when developing your Business Continuity Plan. What is Your Cost of Downtime? To develop a Business Continuity and Disaster Recovery Plan it is imperative to evaluate your risk of loss from downtime and business interruption. There are many factors to consider when calculating the risk of loss due to downtime. How much revenue would you lose per hour, day or week if your business was off line and you were unable to process orders? Could your inventory lose value if your factory, warehouse or retail operation were shut down? If you suffered a privacy breach what would be the impact to your company’s reputation? The risks and costs are different for each company based on industry, size and other factors. Start by assessing the risk to determine how quickly you need to react during and after a disruption. How Fast do You Need to Recover (RTO vs RPO)? The cost of downtime to your business is expensive. It is important to evaluate which applications and data are critical to your operations. During or after a...

Does Your Business Need Network Monitoring?

According to a recent Trends in Information Security report by CompTIA, malware, hacking, privacy and data loss/leakage top the list of serious concerns over security threats. Companies large and small have been victims of these security threats. While large corporate security breaches makes the news, smaller companies may not have the vigilance to detect, and the resilience to survive a network security breach. Hackers have evolved and are now more sophisticated than ever. Network Monitoring can identify security exploits before it is too late.   Network Monitoring is Proactive Just like getting your vital signs checked at the doctor’s office, network monitoring is a proactive way to detect a network security threat. Network Monitoring scans for viruses, malware, patch compliance and any unauthorized access to help determine network health and compliance. By using intrusion detection when a system has been breached, you are immediately notified. It’s important to proactively monitored your network and act swiftly. Network Monitoring Saves You Time and Money By remotely monitoring and managing your network and related IT assets, your IT Service Provider may be able to detect and remediate security issues without ever coming to your office. This will result in an overall reduction of IT costs. Routine IT tasks, including Patch Management will ensure that all Application and Operating System (O/S) patches are up to date thus protecting your business against vulnerabilities. In addition, keeping software up to date may give you productivity features and benefits. Avoiding Downtime and Increasing Security Secure remote support is an important element for delivering an IT Managed Service. In addition to remote support, many IT Service Providers...
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