Proactive IT for Small and Medium Businesses

Let’s face it, most businesses rely on their IT Systems to run their daily operations. Whether it is email, eCommerce, accounting or other “line of business” applications, SMBs need the same up time and availability as a large business. Most of the time everything hums right along. When PC’s crash or the network crawls, business can come to a grinding halt. Being proactive with your IT Services can make all the difference in the world in getting up and running again. Here are some tips to ensure you get back up and running quickly: Start off by having all your ducks in a row. When things go wrong, make sure you know who to call. Don’t wait until things are broken to find an IT Service Provider or Computer Repair Company. Establish a Service Level Agreement (SLA) with a reputable IT Service Provider in advance. By having an agreed upon response time and rate schedule, you can ensure a rapid response to your problem that works by your schedule. In many cases you can pay by the hour or by the ticket. You may even be able to include unforeseen computer repairs as part of a fixed fee IT Managed Service Agreement. By having a service level agreement in place, you will save time and money when things go wrong. Also consider having both local and off-site backups of your data. When we thing about backup we typically think about a disaster, theft or other systems failure. Any way you look at it, backup is all about recovery. A local backup can help you find lost files or recover...

Top Small Business IT Trends in 2012

It is that time of year (again) when everyone puts together that list of stuff that is going to happen next year. Small businesses are the backbone of the US economy. According the the US Department of Commerce small businesses employ over half the workforce. Inc. Magazine says small businesses will spend over $268 billion on information technology and communications in 2012. Here is why: It is no surprise small businesses rely on information technology as much as larger businesses do today. Most have a website, some sort of PC based accounting system, email for communications, Internet access, firewall and WIFI access within their business. It is not uncommon to have more than one device per employee (eg. PC or Mac, Windows servers plus a mobile phone). By nature, small businesses have less working capital that big businesses. As a result, they are more dependent on current cashflows to make ends meet than their larger counter parts. Business interruption from systems downtime resulting from systems failure, natural disaster, loss of power, theft and security breach can have a bigger impact on a small business than a medium to larger company because small companies may be less resilient. With the absence of a crystal ball, it should be no surprise that the following Small Business IT Trends will become increasingly important in 2012. Business Continuity. Business Continuity is the planning and related process a business goes through to make sure operations continue in the event of a disaster. For example; taking orders, paying suppliers and employees, keeping the factory or store open. Business Continuity includes the ability to rapidly backup...
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