Contact Center
Create a Smooth Experience
for your Staff and Customers
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Our ATS Contact Center Solution is a feature-rich platform that elevates your workforce. With real-time dashboards, custom reports, unified channels, and so many more convenient communication tools. Also use ATS to take your customer experience to the next level with our customer engagement features and build relationships for life!
Just like our Phone Systems, our ATS Contact Center is a step above the rest. We take Contact Center functionality to new heights with industry-leading capabilities.
Full Contact Center Capabilities
Cradle to Grave Insights
Customizable Reports
Workforce Optimization
CRM Integrations
Workforce Management
Unified Communication Built for Efficiency
Having all your communication tools in one place is a game-changer for your business. Not only does it make your staff more productive and efficient, it gives your customers convenient options to reach you and get the support they need.
Voice
SMS
77% of customers believe that calls are still the fastest way to reach a business. Give them the exceptional service they deserve with a personal and meaningful voice experience.
With the built in SMS solution, you can unlock the full potential of text communication to create impactful customer experiences that drive loyalty and success.
A precise and efficient tool that lets agents easily address cusotmer inquiries, support requests, and provide quick issue resolution.
Social
Web Chat
Teams
Track and manage direct messages across popular social platforms and offer personalized support to enhance your customer experience.
Real-time chat is a quick and efficient option for agents to assist customers and give them a seamless, convenient communication option through the website.
With the Teams integration, you can utilize tools with auto message routing, conversation threading, and agent collaboration tools to leverage this popular messaging platform.
Call Features for an Exceptional Customer Experience
Customers choosing to reach your business by phone need to have the same convenience as using other methods of communication. Provide exceptional service with these call features for a seamless voice experience.
Optimize Your Workforce For Maximum Efficiency
With a robust platform and time-saving features optimizes your team's workflow. With our cutting-edge Workforce Management System, you not only increase efficiency, you optimize your staff, giving them the insights and tools to learn and grow, ensuring a better customer experience and business overall.
Workforce Management
Get the most out of your Contact Center with Affiliated's powerful and comprehensive WFM solution. Manage your resources easier and maximize your Contact Center efficiency.
Real-time Adherence - Meet your service level objectives with real-time management, ensuring that the right resources are logged in.
Bursting Feature - Scale quickly with a Bursting, a feature that gives you flexibility to scale the number of users on demand.
Automated Scheduling - Maximize productivity, reduce labor costs, and ensure compliance with labor laws.
Quality Management
Elevate your customer experience and drive agent excellence with our empowering Quality Management Solution.
ECoaching & Gamification
Give supervisors and agents the tools needed to do their jobs efficiently, driving performance.
Performance Dashboards
Customize wallboards and charts with key performance indicators to track team performance.
Multi-Screen Recordings
Review agent calls and activities by listening and viewing their screens in real-time.
The ATS Contact Center Solution - Taking your Business to New Heights
