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System Higlights
Phone System
Contact Center
Call Center
Workforce Management
Technician Extension Options
Speech Analytics
System Highlights:
Geo-redundant Cloud-based
infrastructures
Integrated system offerings with global leaders
in both Call Center and Contact Center spaces
Mix voice-only Contact Center agents with
Omni-Channel agents within the same deployment
Mix advanced Contact Center agents with base phone and/or Call Center for the most cost effective design
Automatic Contact Center disaster recovery to Call Center System
Automatic base and Call Center by-pass to Contact Center
Industry specific CRM integration for all offerings
Standard integrations to Salesforce, HubSpot,
Zoho, Zendesk, etc.
Ability to scale users on any offering due to seasonal staffing
Multi-Channel Options: voice and/or text and/or webchat and/or social
Standard Cloud Phone System
Unlimited Lines and Calling
Georedundancy
Auto Attendant (multi-level)
Industry Focused Integration
Call Recording
Standard System with Call Center
Standard System Features +
Advanced Contact Center Voice-Only
Standard System Features +
Blended Inbound/Outbound
Conversational IVR
Sticky Agent
Auto Dialer Integration
Agent & Call Reporting
Listen, Coach,
& Barge
Multi-Site Administration
Real Time Analytics Dashboard
Custom Extensions
Advanced Contact Center Omni-Channel
Standard System Features +
SMS/MMS
Social Messaging
Blended Window
Digital Channels
Compare Plan Features:
Standard Cloud
Phone System
Standard System
with Call Center
Advanced Contact
Center Voice-Only
Advanced Contact Center Omni-Channel
Georedundancy
Unlimited Lines and Calling
HD Voice
Emergency Calling
Auto Attendant (multi-level)
Caller ID
Single Sign On
System Wide Recording
CDR Reporting
Unlimited Conference Calls
Unlimited HD Video
Conferencing
Internal Chat and File Sharing
Internal Video Calls
Live Answer Support
Industry Focused Integration
Salesforce/HubSpot Integration
Voicemail Transcription
Desk phone
Mobile App
Call Queues
Hot Desking
Number Sharing
Heads up Display Console
Agent & Call Reporting
Listen, Coach, & Barge
Call Management
Multi-Site Administration
Custom Extensions
Real Time Analytics Dashboard
Dynamic Reporting
Emailed Reports
Dialer
Agent Desktop
Blended Inbound/Outbound
Conversational IVR
Sticky Agent
Complete Auto-Dialer
SMS/MMS
Social Messaging
Blended Window
Digital Channels
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