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System Higlights

Phone System

Contact Center

Call Center

Workforce Management

Technician Extension Options

Speech Analytics

System Highlights:

Geo-redundant Cloud-based
infrastructures
Integrated system offerings with global leaders
in both Call Center and Contact Center spaces
Mix voice-only Contact Center agents with
Omni-Channel agents within the same deployment
Mix advanced Contact Center agents with base phone and/or Call Center for the most cost effective design
Automatic Contact Center disaster recovery to Call Center System
Automatic base and Call Center by-pass to Contact Center
Industry specific CRM integration for all offerings
Standard integrations to Salesforce, HubSpot,
Zoho, Zendesk, etc.
Ability to scale users on any offering due to seasonal staffing
Multi-Channel Options: voice and/or text and/or webchat and/or social

Standard Cloud Phone System

Unlimited Lines and Calling

Georedundancy

Auto Attendant (multi-level)

Industry Focused Integration

Call Recording

Standard System with Call Center

Standard System Features +

Advanced Contact Center Voice-Only

Standard System Features +

Blended Inbound/Outbound

Conversational IVR

Sticky Agent

Auto Dialer Integration

Agent & Call Reporting

Listen, Coach,
& Barge

Multi-Site Administration

Real Time Analytics Dashboard

Custom Extensions

Advanced Contact Center Omni-Channel

Standard System Features +

Email

SMS/MMS

Social Messaging

Blended Window

Digital Channels

Compare Plan Features:

Standard Cloud
Phone System

Standard System
with Call Center

Advanced Contact
Center Voice-Only

Advanced Contact Center Omni-Channel

Georedundancy

Unlimited Lines and Calling

HD Voice

Emergency Calling

Auto Attendant (multi-level)

Caller ID

Single Sign On

System Wide Recording

CDR Reporting

Unlimited Conference Calls

Unlimited HD Video
Conferencing

Internal Chat and File Sharing

Internal Video Calls

Live Answer Support

Industry Focused Integration

Salesforce/HubSpot Integration

Voicemail Transcription

Desk phone

Mobile App

Call Queues

Hot Desking

Number Sharing

Heads up Display Console

Agent & Call Reporting

Listen, Coach, & Barge

Call Management

Multi-Site Administration

Custom Extensions

Real Time Analytics Dashboard

Dynamic Reporting

Emailed Reports

Dialer

Agent Desktop

Blended Inbound/Outbound

Conversational IVR

Sticky Agent

Complete Auto-Dialer

Email

SMS/MMS

Social Messaging

Blended Window

Digital Channels

CTA Bar for All Pages- phone and headset
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