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Phone calls are a key piece of the customer experience puzzle, understanding and managing your CSR team is critical to success.
How many calls is your team making and how quickly are they making the calls?
Track what your employees are doing
Shareable analytics dashboard with alerts
How many people are calling your business?
See where the calls are coming from
Manage and route calls any way you want
How are your employees doing when answering
the phone?
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Listen and Coach Capabilities
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Call Recording Options
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Comprehensive Reporting
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Queue Management
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