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Workforce Optimization and Speech Analytics

 Ready to maximize employee performance?
Scalable Speech Analytics delivers operational intelligence

Measurable benefits that enhance the customer experience and boost agent engagement. Increase productivity and see a substantial ROI.
Real-Time Speech Analytics
Keywords
Agent and Caller Sentiment Analysis
Screen Recording with Call Analysis in one view
Highlights:
  • Pinpoint training needs and optimize coaching
  • Verify compliance requirements
  • Protect sensitive customer data
  • Analyze sales metrics to maximize every opportunity
  • Review agent calls with analytics enabled QA
  • Uncover customer opinions on products and services
CTA Bar for All Pages- phone and headset
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