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Scalable Speech Analytics delivers operational intelligence
Measurable benefits that enhance the customer experience and boost agent engagement. Increase productivity and see a substantial ROI.
Real-Time Speech Analytics
Keywords
Agent and Caller Sentiment Analysis
Screen Recording with Call Analysis in one view
Highlights:
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Pinpoint training needs and optimize coaching
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Verify compliance requirements
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Protect sensitive customer data
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Analyze sales metrics to maximize every opportunity
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Review agent calls with analytics enabled QA
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Uncover customer opinions on products and services
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