top of page

Workforce Management

Do you want to achieve operational excellence
for your business?
Align workforce management with business objectives
  • Increase customer satisfaction
  • Achieve operational excellence
  • Drive growth and profitability
Planning
Use call history to automatically generate work schedules
Highlights:
Easy to use schedule adherence that shows details at agent level
Texting at Work
Scale Quickly with Bursting
Bursting gives you the flexibility to scale up the number of users on demand during busy season(s) without having to sign another contract.
Real-Time Adherence
Manage your workforce in real-time ensuring that the right resources are logged in to meet your service level objectives
Low TCO
Optimize operations with Workforce Management technology that has significant cost savings by eliminating hardware requirements and easing the workload on our IT team.
CTA Bar for All Pages- phone and headset
bottom of page